We want you to love your purchase from THE KATE LOOM. If you are not satisfied, please review our return and refund policy below.

Returns

• Returns are accepted only in case of damaged, defective, or wrong product delivered

• Requests must be raised within 48 hours of delivery

• Product must be unused, unwashed, and in original packaging with tags intact

Non-Returnable Items

• Sale or discounted items

• Products showing signs of use or washing

• Color or texture variations due to handloom craftsmanship

Refunds

• Once the return is approved and inspected, refunds will be processed

• Refunds will be credited to the original payment method within 7–10 business days

Exchange

• Exchanges are subject to stock availability

• Shipping costs for exchanges may be applicable

How to Request a Return

Email us at support@thekateloom.com with:

• Order ID

• Reason for return

• Clear images of the product (if damaged/defective)